The best excuse we have for not following procedure? Crisis! Not sure if we create these crises ourselves, or if we are just unlucky to have crisis upon crisis thrown at us, but there surely is a pattern. 

If we don’t take time out to explore and learn from a crisis, it WILL repeat itself. Until we learn. And learning doesn’t only mean talking about what went wrong and why. We need tangible actions that flow forth from deeper understanding.

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