PAIA Manual

‍
‍Prepared under section 51 of PAIA
‍Private body
‍Direct Transact (Pty) Ltd
Registration number: 2002/015670/07
210 Aramist Avenue
Waterkloof Glen
Pretoria
0181
South Africa
Information Officer: Elmar Grobbelaar
Deputy Information Officer: Nicola Rossouw
PAIA email: compliance@directtransact.co.za  

‍PAIA Guide
The Information Regulator publishes a Guide explaining PAIA rights and procedures.
‍https://inforegulator.org.za/paia/  

‍Records
Direct Transact may hold records relating to:
    • corporate governance and statutory administration;
    • finance and tax;
    • customers, suppliers and contracts;
    • payment-service and operational records;
    • transaction-processing, onboarding, integration and settlement records where applicable;
    • technology and cybersecurity;
    • incidents and business continuity;
    • legal, compliance, risk, privacy and PAIA;
    • employees and recruitment;
    • audit and assurance;
    • intellectual property; and
    • other business activities.

Listing a category does not mean that every record exists or must be disclosed.  

‍POPIA information
Direct Transact may process information relating to:
    • customers;
    • prospects;
    • representatives;
    • suppliers;
    • employees;
    • applicants;
    • Website users; and
    • other business contacts.

Purposes may include:
    • relationship administration;
    • service administration;
    • enquiries;
    • recruitment;
    • legal compliance;
    • finance;
    • governance;
    • risk;
    • security;
    • audit;
    • recordkeeping; and
    • legal claims.  

‍Request procedure
Requests should use:
‍Form 2 — Request for Access to Record
‍https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf
Requests may be submitted to: compliance@directtransact.co.za  

‍Fees
PAIA fees are prescribed by regulation.
Current official fee information: https://inforegulator.org.za/paia-fees-structure-2/  

‍Decision
A decision will generally be made within 30 days, subject to any extension permitted by PAIA.  

‍Refusal Access may be refused where PAIA permits or requires refusal, including protection of:
    • privacy;
    • confidential information;
    • commercial information;
    • safety;
    • legal privilege;
    • research information; and
    • Direct Transact's commercial information.  

‍Remedies
Direct Transact is a private body and therefore has no internal PAIA appeal.
Complaints may be submitted to the Information Regulator using:
‍Form 5 — Complaint Form
‍https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form05-Reg10-1.pdf